Virtual Town Hall

Once you have activated your VTH account, you can decide how you want to receive your tax notices, annual dog licences invoices, general receivable invoices and reminder notices. By default, all accounts are set to generate a paper notice. To change this to electronic notifications, click on the "Welcome" button in the upper right corner and select Paperless Notification Signup. By checking the box next to the item, you will start to receive items through your VTH message centre.

Passwords

1. Complexity: your password can be a maximum of 15 characters but must be at least 8 characters, contain upper and lowercase letters, at least 1 number, and a symbol.
2. Passwords are case sensitive.
3. All passwords must be changed every 90 days.
4. When a password is changed, the last 4 passwords cannot be reused.
5. Login is locked after 6 failed attempts. Please wait 15 minutes before trying again or using the "Forgot Password" button.

Updating your account information

Once signed in, click on the "Welcome" button in the upper right corner and select edit my profile:

Here you can update your mailing address, email address and phone number. Please note: changes made to your profile will apply to all accounts linked to this profile. 

Pre-Authorized Payments (PAP) - Property Tax and Lakefield Water and Sewer

Here are the plan types available to you:

Property Tax: 

Lakefield Water & Sewer:

Viewing transactions and balances

Once you are signed into your VTH account you will see all the accounts associated with your customer ID on the Account Listing page. To see details about the accounts, click the blue hyperlink:

For property tax accounts, click the Balances / Transactions tab to see historical transaction information and outstanding balances (available from 2006 to current). By expanding the Tax Year Summary tab and scrolling to the very bottom you can see pending transactions and the total of the most recent final levy. If you are on a pre-authorized payment (PAP) plan you will also see your monthly payment amount. 

For general receivables accounts, click the Account Transactions tab to see historical transactions from 2020 to current. These transactions include Pet Licence transactions. 

For Lakefield water and sewer accounts, click the Account Transactions tab to see historical transactions starting in March 2024.

Viewing notices and invoices online

Once you have enrolled in paperless notifications, we will start to send electronic items to your VTH account. You can access these items anytime by:

Opening the message inbox (indicated by the mail/envelope icon), opening the message and clicking the "Bill" button.

Or;

On your account listing page, click on the account number hyperlink:

Click on "Account Transactions" (general receivables) or "Balances / Transactions", then "Transaction History" (property tax) and click on the Show Bill button - the longer you are enrolled, the more history you will see. Here is a sample of both the Property Tax Account and the General Receivables Account:

Lakefield Water and Sewer accounts:

You can view your bill a number of ways:

If you are signed up for paperless billing:

• • Using the message inbox and scrolling down to click on the "Bill"
  • Click on Billing History

If you are not signed up for paperless billing:

• • Click on Account Transactions to see a web version of the water and sewer notice

Where to find your Customer ID and Name on Bill - required to activate your account for the first time

For help locating your Customer ID and Name on Bill on your Township documents, samples are included below. :

Sample tax notice

Sample tax statement of account

Sample tax reminder notice

Sample general receivable invoice

Sample general receivable statement 

Sample Lakefield Water and Sewer invoice